Customer Advisory Boards (CAB) comprise Honeywell Process Solutions representatives from key industries served by the organization across markets and provide avenues for obtaining important customer feedback.
The User Input Subcommittee (UIS) is one of the mechanisms used by the boards to work with customers on enhancements to currently installed systems, gauge the effectiveness of current maintenance and support activities, and receive suggestions for improvement. Its members, including Honeywell Process Solutions executives and customer representatives, meet three times a year to provide strategic and tactical inputs on a variety of topics. Another mechanism embraced by the organization to capture the voice of customers is Focused Action Small Teams (FAST). This initiative offers new and exciting opportunities for customers to engage with Honeywell on specific topics of interest.
Honeywell Process Solutions' Customer Advisory Boards include:
Customer Advisory Board: Honeywell created the Experion® PKS Customer Advisory Board (ECAB) to collect input from Process Solutions customers across geographies and market segments to help guide the future direction of the distributed control system (DCS).
CAB Leader: Joe Bastone
Abnormal Situation Management: The Abnormal Situation Management (ASM®) Consortium promotes its vision by conducting research, testing and evaluating solutions that develop and advance the collective knowledge of the members, and by directing development of tools, best practices, and services that facilitate the conversion of ASM knowledge into practice.
CAB Leader: Tom Williams, www.asmconsortium.net
- OptiVision® Advisory Board: Honeywell established the OptiVision Advisory Group in 1998 to collect customer feedback on product functionality and suggestions for product enhancements to new OptiVision releases and on training and support needs.
Profit® Suite Strategic User Forum: Honeywell established the Profit Suite Strategic User Forum to collect feedback from Profit Suite customers across geographies, market segments, and hardware platforms to help guide development of this advanced applications suite.
CAB Leaders: Sanjit Shewale; Perry Nordh
Uniformance Advisory Board: The Uniformance Advisory Board (UAB) provides a forum for customer input on product functionality, integration, and service offerings for the Uniformance history, visualization and calculation applications.
CAB Leader: Sondra Griner
User Input Subcommittee: The User Input Subcommittee (UIS) provides a practical mechanism for customers to provide input on enhancements desired in global installed systems, and on the effectiveness of current maintenance and support activities, with suggestions for improvement.
CAB Leader: Cindy Bloodgood
CAB Leader: Anu Dickinson