Global Technical Assistance Centers

Global Technical Assistance Centers

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Honeywell’s Global Technical Assistance Centers offer telephone support to Honeywell users across the globe to help resolve issues and provide guidance on hardware and software configurations and upgrades.​

Honeywell technical experts at Global Technical Assistance Centers provide a variety of support services for software and hardware installed on users’ systems:

  • Warranty support for all products under warranty
  • Configuration support to help users add hardware or software functionality to their systems
  • Problem resolution: In the event of an incident, they work with the development engineering team to provide control workarounds for critical problems that cannot be immediately solved
  • Product support to assist users looking for information regarding Honeywell products
  • Upgrade and installation support to users enhancing their hardware or software
  • Defect/PAR management to document and report defects to the Honeywell Engineering organization for resolution.

Global Technical Assistance Center's services are provided on a time and material basis or through a Solutions Enhancement Support Program (SESP) contract. Users can reach the centers through eSupport or phone. They are either directed to an available engineer at a Technical Assistance Center or their contact information is captured and shared with an engineer who returns the call within an agreed response time. Calls are prioritized based on a number of factors, including criticality of the event and impact on safety and the environment as well as contractual response commitments.

Additionally, Global Technical Assistance Centers provide information through the Honeywell website like the Information & News Tips newsletter for SESP users, critical problem notification for affected users, retrofits announcement letter for all users, B-Aware advisories for SESP users and P3/CWS TAC alerts for P3/CWS Field Service Organization.

Global Technical Assistance Centers provide immediate incident or configuration support for users' process or quality control systems to prevent or lessen the impact on plant operations or safety. Also, it helps to reduce downtime of plant operations and the key technical resources supporting the plant.​

2 Documents FoundItems per page :
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Dolphin Energy Limited Migrates to Experion R400 Using On Process MigrationThe process control system at Dolphin Energy included five separate areas to be addressed. Obsolescence was a key driving influence, with obsolete server and station hardware platforms, out of support Windows operating system software, and Experion R210 that required upgrading. 413.64 KB3 Sep 2013
HollyFrontier Improves Sustainability with SESP Multi-year ContractHollyFrontier decided to expand its SESP agreement to a multi-year contract in order to realize additional bottom-line benefits. 212.38 KB17 Oct 2012
 
 
 
 
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