Solution Enhancement Support Program

Solution Enhancement Support Program

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Honeywell’s Solution Enhancement Support Program (SESP) is specifically designed to ensure process control assets do not become obsolete over time. The program provides full support for Honeywell-installed assets and access to the latest software releases, in addition to making software updates available based on current product releases.

View the demonstrated savings with SESP for your business with Honeywell's online business value calculator.

 

Designed to fit unique site needs

SESP is an annual site service contract that enables users to enhance system capabilities on an ongoing basis and obtain support when required, while benefitting from preferred pricing and flexible funding options.

The program is available in four bundled options, each customized to address users’ specific automation requirements:

• Value Remote Plus: Provides proactive and reliable support to identify, diagnose and resolve system problems

• Value Plus: Provides immediate access to experts, resulting in decreased cost to resolve performance problems

• Software Flex: Provides unlimited access to latest software releases

• Support Flex: Provides immediate assured access to experts, enabling problem identification, diagnosis and resolution.

End-users choose the SESP program bundle that best suits their site-specific automation planning needs. The SESP program bundles include core entitlements such as preferred pricing, Global Technical Assistance Center (GTAC) support, remote services, software support and enhancements, training match option and system audit services. In addition, complimentary care services including monthly technical webinars, system documentation and notifications, monthly newsletters and an annual SESP value report are provided.

Honeywell offers a One Time Upgrade program that allows users with outdated system software to take advantage of preferred pricing to upgrade to a current software level. The program is available to Experion® PKS and TotalPlant® Solution (TPS) users. SESP contracts help users keep their distributed control system (DCS) current and optimized.

SESP ensures that plant assets are properly managed and maintained, which can have enormous impact on productivity and profits. It offers significant cost benefits, hardware and software support as well as access to technical experts for uninterrupted production and improved operational performance.

Documentation
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SESP Customer User GuideSESP Customer User Guide4.62 MBBrochure4 Jan 2016
SESP Overview Brochure SESP overview brochure entailing the details surrounding SESP.742.42 KBBrochure7 Feb 2013
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Cool Results from a Smooth Migration: Improving Performance of Ice Cream Production Ice cream manufacturer Froneri used Honeywell’s migration tools and in-depth expertise to move to the latest control technology while making maximum use of its existing assets for an efficient, fast and smooth migration.672.66 KB3 Sep 2018
HollyFrontier Knows How to Compete in Today’s MarketplaceHollyFrontier Knows How to Compete in Today’s Marketplace350.13 KB5 Sep 2013
Lifecycle Management Enables Success with PRALCA Modernization ProjectThe need to implement advanced control strategies to improve plant efficiency, as well as spare parts considerations with the aging DCS, prompted the plant’s migration to Honeywell’s Experion PKS.230.77 KB9 Nov 2012
HollyFrontier Improves Sustainability with SESP Multi-year ContractHollyFrontier decided to expand its SESP agreement to a multi-year contract in order to realize additional bottom-line benefits. 212.38 KB17 Oct 2012
 
Get Microsoft SilverlightSolution Enhancement Support Program for HollyFrontier Woods Cross Refinery
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