Modular Control Systems Services

Modular Control Systems Services

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At Honeywell, it’s a consistent endeavor to provide exceptional service and support to users so that they receive optimum returns on their investments. Honeywell’s Total Care Remote Services provide access to technical assistance, support, service and advice for Modular Control Systems users to keep automation assets as reliable, efficient, and modern as possible.​​

Total Care Remote Services offer two type of licenses: Standard and Enhanced.

  • Standard License assures the assistance required to keep the modular control system assets performing in the most reliable manner. It includes telephone technical assistance and a subscription to software patches.
  • The Enhanced License program combines software upgrades and patches with expert support and diagnostics to boost productivity.​

Honeywell’s service licenses are backed by three-tier support structure for complete confidence. 

  • Level 1: Remote Service engineers are available for local time zone, and the first contact point. They’ll take service requests by telephone or email and act on it fast. 
  • Level 2: Global Remote Service engineers with higher-level expertise or domain-specific skills offer guidance and instructions to Level 1 engineers where problems cannot be immediately resolved. If a problem is diagnosed as product-related, rather than application specific, they’ll raise a PAR (Problem Anomaly Report) and escalate the issue. 
  • Level 3: engineers from our global technology R&D team offer the highest expertise available on Honeywell’s products to guide Level 2 or Level 1 engineers and get the system back up and running quickly.​

Without good maintenance and support, the benefits of automation systems decline over time. Honeywell's technical assistance and global industrial experience help protect the automation system for long-lasting benefits. Honeywell’s service program keeps the automation assets as reliable, efficient, and modern as possible.

Documentation
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900 Control Station (900CR Series) Specifications, 51-52-03-102New 900 Control Station (900CR series) operator interface from Honeywell compliments the ControlEdge HC900 Process & Safety Controller1.79 MBTech Spec2 Jul 2020
ControlEdge HC900 Controller Specifications 51-52-03-31 advanced loop and logic controller1.32 MBTech Spec8 Jan 2020
ControlEdge HC900 Controller Controlware Specifications, 51-52-03-42Execution environment, control algorithms and firmware infrastructure programmed into the controller’s memory to allow users to apply the product in process control applications.405.52 KBTech Spec8 Jan 2020
ControlEdge HC900 Controller Modules Specifications 51-52-03-41ControlEdge HC900 Controller Modules967.4 KBTech Spec8 Jan 2020
Controller Designer Software Specifications, 51-52-03-43Controller Designer software for the ControlEdge HC900 Controller is an easy-to-use Windows-based application 1.31 MBTech Spec8 Jan 2020
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Success Story - India Cement-Masterlogic PLC India Cements Improves Productivity with Honeywell’s MasterLogic PLC.224.37 KB19 Jun 2012
 
 
 
 
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