Modular Systems Services
 

Modular Systems Services

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At Honeywell, it’s a consistent endeavor to provide exceptional service and support to users so that they receive optimum returns on their investments. Honeywell’s Modular Systems Services provide access to technical assistance, support, service and advice for Experion® HS and Experion LS users to operate their systems optimally.​​

Modular Systems Services users receive telephone assistance during normal business hours and e-mail assistance within one business day for their Experion HS and Experion LS systems. The service and support for Experion customers covers the following areas:

  • Downloading software and security patches to improve system safety and performance
  • Configuration support for users adding hardware or software functionality to an installed system
  • Control workarounds for critical problems that cannot be solved by the user
  • Diagnosing system functions that appear not to be working correctly
  • Installation support for software upgrades
  • Installation support for software release migrations
  • Disaster recovery advice
  • Software and hardware compatibility advice

Modular Systems Services contracts are available at the time of taking delivery of an Experion HS or Experion LS system. The benefits of the contract can be accessed by calling or e-mailing a Technical Assistance Center (TAC) representative closest to the user’s location.

In addition to telephone and email support, users are also provided with internet access to technical documentation, software patches, security patches and other valuable support tools.

Lack of technical know-how can lead to inefficient performance and intermittent operation of the modular systems. Honeywell’s Modular Systems Services help Experion users with exceptional services and support to ensure their systems operate at optimal levels at all times.​

Documentation
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ControlEdge HC900 Controller Modules Specifications 51-52-03-41ControlEdge HC900 Controller Modules1.54 MBTech Spec13 Jun 2019
ControlEdge HC900 Controller Specifications 51-52-03-31 advanced loop and logic controller1.21 MBTech Spec13 Jun 2019
Controller Designer Software Specifications, 51-52-03-43Controller Designer software for the ControlEdge HC900 Controller is an easy-to-use Windows-based application 1.76 MBTech Spec3 Oct 2018
ControlEdge HC900 Controller Controlware Specifications, 51-52-03-42Execution environment, control algorithms and firmware infrastructure programmed into the controller’s memory to allow users to apply the product in process control applications.885.93 KBTech Spec3 Oct 2018
ControlEdge HC900 For DataCenters Solution NotesControlEdge HC900 For DataCenters Solution Notes500.65 KBSolution Note18 Jun 2018
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Success Story - India Cement-Masterlogic PLC India Cements Improves Productivity with Honeywell’s MasterLogic PLC.224.37 KB19 Jun 2012
 
 
 
 
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