Scalable Control Solutions Services

Scalable Control Solutions Services

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At Honeywell, it’s a consistent endeavor to provide exceptional service and support to users so that they receive optimum returns on their investments. Honeywell’s TotalCare Services provide access to technical assistance, support, service and advice for Scalable Control Solutions users to keep automation assets as reliable, efficient, and modern as possible.​​​

TotalCare Services offer two type of packages: Lite and Enhanced.

  • TotalCare Lite License package provides you with the assistance you need to keep your scalable control system assets performing in the most reliable manner. This includes telephone technical assistance and a subscription to software patches.
  • The Enhanced support package combines software upgrades and patches with expert support and diagnostics to boost productivity.

Honeywell’s service licenses are backed by three-tier support structure for complete confidence. 

  • Level 1: Remote Service engineers are available for your local time zone as your first contact. They’ll take your service request by telephone or email and act on it fast.
  • Level 2: Global Remote Service engineers with higher-level expertise or domain specific skills offer guidance and instructions to Level 1 engineers where problems cannot be immediately resolved. If a problem is diagnosed as product related rather than application-specific, Level 1 engineers will raise a PAR (Problem Anomaly Report) and escalate the issue.
  • Level 3: engineers from our global technology R&D team offer the highest expertise available on Honeywell’s products to guide Level 2 or Level 1 engineers and get you up and running quickly.

Without good maintenance and support, the benefits of automation systems decline over time. Honeywell's TotalCare Service program helps you protect your automation system with long-lasting lifecycle benefits. The program offers optimized service packages with technical support, upgrade, and other entitlements that keep your automation assets as reliable, efficient, and modern as possible.​

Documentation
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ControlEdge HC900 Controller Specifications 51-52-03-31 advanced loop and logic controller662.73 KBTech Spec14 Jun 2021
Controller Designer Software Specifications, 51-52-03-43Controller Designer software for the ControlEdge HC900 Controller is an easy-to-use Windows-based application 809.81 KBTech Spec14 Jun 2021
ControlEdge HC900 Controller Controlware Specifications, 51-52-03-42Execution environment, control algorithms and firmware infrastructure programmed into the controller’s memory to allow users to apply the product in process control applications.437.01 KBTech Spec14 Jun 2021
ControlEdge HC900 Controller Modules Specifications 51-52-03-41ControlEdge HC900 Controller Modules790.21 KBTech Spec11 Jun 2021
900 Control Station (900CR Series) Specifications, 51-52-03-102New 900 Control Station (900CR series) operator interface from Honeywell compliments the ControlEdge HC900 Process & Safety Controller602 KBTech Spec11 Jun 2021
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Success Story - India Cement-Masterlogic PLC India Cements Improves Productivity with Honeywell’s MasterLogic PLC.224.37 KB19 Jun 2012
 
 
 
 
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