Remote Operations Delivering Peace of Mind in Uncertain Times

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Remote Operations Delivering Peace of Mind in Uncertain Times

The global COVID-19 pandemic is quickly impacting every aspect of our daily lives and as such, has caused unprecedented disruptions to our economy.

​Disturbances to supply chains, postponed maintenance checks, and restricted travel combine to increase operational risks for critical manufacturers. Simultaneously, demand for key products like toilet paper for hygiene, filter paper for purification products, and packaging materials for shipping is peaking, making reliable, high-quality production even more important.



Living in this new reality, manufacturers are faced with having to find new ways of operating, balancing the need to keep critical processes and plants running while ensuring the safety of their employees.


Here are three critical steps manufacturers can take to navigate this unprecedented situation:

  • Focus on essential work onsite to minimize the potential exposure of workers
  • Adopt proven and secure remote solutions for operations
  • Receive aid remotely through collaboration with on-call experts

Over the years, Honeywell has developed a range of software solutions to remotely support customers as they adapt to this challenging environment.


Remote Project Engineering
Honeywell is continuing project operations by using software and digital twin technology. Project engineers from around the world continue working on Honeywell projects from home or in locations where offices are still operating with social distancing.


“We do so by utilizing digital twin technology that makes a digital replica of the customer’s equipment and processes which allows our project engineers to work on the ‘digital copy’ of the project versus on the actual equipment itself,” says Jason Urso, Chief Technology Officer of Honeywell Process Solutions. “Critical infrastructure projects in oil and gas, pharmaceuticals, and power can proceed without interruption.”


Remote Operations
Customers increasingly have fewer individuals working onsite to follow stay-at-home orders. In some cases, quarantines of key individuals are also affecting the availability of skilled resources at the site. In response, Honeywell has issued new software that enables process operations to be monitored or even executed from remote locations outside of the facility. Remote support staff in other facilities or at home can be utilized as if they are working directly at the process location.


Case study
We recently deployed remote operations solutions to one of our own specialty additives plants in Orange, Texas, that produces polyethylenes, allowing us to operate and ensure business continuity even with reduced onsite staffing. A virtual remote-control workstation duplicates the operator’s distributed control system stations in the main control room and can fully take over in case of further restrictions or illness. Our engineers can now support operations and execute essential tasks from remote locations, maintaining social distancing while keeping the same number of eyes on the plant.


According to Urso, “software was up and running in less than two hours and is protected by the highest levels of cybersecurity protocols and best practices.”


Remote Services and Support
Our customers are also looking for Honeywell to provide remote support in light of restrictions on personnel traveling and entering a site. Honeywell has deployed multiple remote service options to continue providing expert support via remote connectivity to our equipment. These remote options also use the power of Honeywell Forge offerings to proactively detect issues and bring them to the attention of both the customer and Honeywell experts.


Because our remote offerings help our customers in essential industries maintain critical activities in a safe manner during this crisis, Honeywell Process Solutions has trained all service technicians to build awareness of this capability and collaborate with our customers through this challenging time.


Honeywell is offering free 30-day trials for select solutions. More info here.


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